Refund policy
At Weranmo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it and receive a refund in accordance with this policy and applicable consumer law.
1. 30-DAY RETURNS
You may request a return within 30 days of receiving your order.
To start a return, please contact us before sending the product back.
Please include your order number and the reason for your return.
2. RETURN CONDITIONS
To be eligible for a return, the product should be:
- In its original condition
- Unused or reasonably handled
- Returned with its original packaging and included accessories where possible
- Accompanied by proof of purchase
For products that have been used, we may assess the condition before processing a refund, subject to your statutory consumer rights.
3. FAULTY OR DAMAGED PRODUCTS
If your product arrives damaged, defective or not as described, please contact us as soon as possible.
Please provide your order number and, where appropriate, clear photos or videos showing the issue.
We will review the issue and provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.
4. CHANGE OF MIND
If you simply change your mind about your purchase, you may be able to return the product within the applicable cancellation period.
UK consumers generally have a 14-day statutory cancellation period for many online purchases, subject to legal exceptions. This statutory right is separate from our additional 30-day return policy.
5. RETURN SHIPPING
Where a return is required because the product is faulty, damaged or incorrect, we will provide appropriate assistance regarding the return.
For change-of-mind returns, return shipping arrangements may depend on the circumstances and applicable consumer law.
6. REFUNDS
Once your returned product has been received and inspected, we will process the applicable refund.
Approved refunds will normally be issued to the original payment method.
Depending on your payment provider, it may take additional business days for the refund to appear in your account.
7. EXCHANGES
If you receive a faulty or incorrect product, please contact us before returning it.
Where appropriate and available, we may offer a replacement or exchange.
8. NON-RETURNABLE ITEMS
Certain products may be excluded from return where permitted by applicable law, including products that are personalised or items subject to specific hygiene or safety restrictions.
Any applicable exclusions will be communicated before purchase where required.
9. YOUR STATUTORY RIGHTS
Nothing in this policy limits or removes any consumer rights you have under applicable law.
If a product is faulty, not as described or does not meet applicable legal requirements, you may have additional rights to a repair, replacement or refund.
10. CONTACT US
To request a return or refund, contact us at:
Email: support@weranmo.shop
Please include your order number so we can process your request as quickly as possible.