Privacy policy

At Weranmo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number, where provided
  • Order and purchase information
  • Payment-related information
  • Device and website usage information
  • Information you provide when contacting our customer support

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Send order confirmations and shipping updates
  • Provide customer support
  • Process returns, refunds and other requests
  • Maintain and improve our website
  • Prevent fraud and protect the security of our store
  • Comply with applicable legal and regulatory obligations
  • Send marketing communications where you have provided the required consent

3. Payment Information

Payments are processed securely through third-party payment providers.

We do not store your full payment card details on our own systems.

4. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business, including:

  • Shopify and technology providers
  • Payment processors
  • Shipping and delivery providers
  • Customer support providers
  • Analytics and marketing service providers, where applicable
  • Legal, regulatory or law-enforcement authorities where required by law

We only share information where there is a legitimate reason to do so.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and, where applicable, support marketing activities.

Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

The ICO states that non-essential cookies generally require clear user consent, while strictly necessary cookies can be used where required for the service. (⁠ICO)

6. Marketing Communications

If you subscribe to our email list, we may use your email address to send information about products, offers and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is being retained.

9. Your Privacy Rights

Depending on your circumstances and applicable data protection law, you may have rights including:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to data portability where applicable

The ICO recommends that privacy notices explain applicable rights and how individuals can exercise them. (⁠ICO)

10. International Data Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

Email: support@weranmo.shop

We aim to respond to privacy-related requests within the timeframe required by applicable law.