At Weranmo, we want you to shop with confidence. Eligible OneWheel products purchased through our store are covered by a 2-Year Warranty.
1. 2-YEAR WARRANTY
Eligible products are covered for two years from the date of purchase against qualifying manufacturing defects and faults that occur under normal intended use.
The warranty applies only to the original purchaser and the original order.
2. WHAT IS COVERED
The warranty may cover defects in materials or workmanship that affect the normal operation of the product.
If you experience an issue with your product, please contact our support team before attempting any repair or modification.
3. WHAT IS NOT COVERED
The warranty does not cover damage or problems resulting from:
- Accidents, crashes or impacts
- Misuse or improper use
- Unauthorised modifications or repairs
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Damage caused by failure to follow product instructions
- Damage caused by improper storage, handling or maintenance
4. WARRANTY CLAIMS
To submit a warranty claim, please contact us at:
support@weranmo.shop
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Photos or videos where appropriate
Our support team will review the claim and advise you on the next steps.
5. WARRANTY SOLUTION
If a valid warranty claim is approved, we may provide an appropriate solution depending on the nature of the issue. This may include repair, replacement or another appropriate remedy.
Any warranty remedy will be handled in accordance with applicable consumer protection laws.
6. YOUR STATUTORY RIGHTS
This warranty is provided in addition to, and does not replace or limit, any statutory consumer rights you may have under applicable law.
If a product is faulty, not as described or does not meet applicable legal requirements, you may have additional rights.
7. CONTACT US
For warranty questions or claims, please contact:
support@weranmo.shop
Please keep your order confirmation or proof of purchase, as this may be required when submitting a warranty claim.